Contract position: Immediate opening for Customer Advocacy Specialist in Mansfield MA. This is a 12 month contract opportunity with a major healthcare company. Overtime will be available. Looking to hire immediately! Apply Now!

Responsibilities for the Specialist

  • Responsible for managing the clinical related customer experiences for our products and services (customer complaint management), and maintaining regulatory compliance with regards to product complaints for Patient Recovery products manufactured
  • Analyzing information received from customers to make complaint determination
  • Assessing whether or not a customer complaint is reportable to the FDA
  • Completing necessary follow-ups and gathering all necessary information to thoroughly assess the product issue. This includes interacting with the customer, distributor, sales rep, marketing, manufacturing site, and various departments

Requirements for the Specialist

  • Bachelors degree preferred
  • Minimum of 3 years' experience; 5+ is preferred
  • Compliant handling experience, post market surveillance and / or customer service experience preferred
  • Regulatory compliance experience
  • Proficient in Excel and Microsoft Office including Outlook


  • Contractor benefits offered

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.


medical device, compliance, complaints, regulatory, customer advocate

Company Description:

Randstad is a $22.5 billion global provider of HR services and the second largest staffing organization in the world. From temporary staffing to permanent placement to in-house, professionals, search & selection, and HR Solutions, Randstad holds top positions around the world and has approximately 31,100 corporate employees working from its nearly 4,700 branches and in-house locations in 40 countries.


We are a company built on a deep network of expertise that crosses industries and geographies. We recognize that talent comes in different forms, that every business has its unique challenges and opportunities. And our recruiting experts are skilled at marrying talent and business—identifying the ideal professionals for an organization’s culture and its teams, its needs and its goals.

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